FAQ

Frequently Asked Questions

Cost of Therapy and Insurance

Our licensed therapists take most major insurance plans, TNCare, and employee assistance programs, and we offer competitive private pay rates. Our pre-licensed therapists may be able to take some insurance but also offer a reduced rate while working under supervision to earn their state license. The Our Staff Page and the Appointments page tells more about each individual therapist.

Health Insurance: Thankfully today, almost all health insurance plans offer mental health benefits for counseling services. Often your out-of-pocket cost is the same copay, deductible, or coinsurance you pay for Primary Care Dr visit. Some insurance cards will list the copay on the card. In order for insurance to cover the services a diagnosis must be given to the insurance by our therapist. This is normal, just like when you go to the doctor's office.

  • Special Note: Some insurance cards will have a phone number on the back for mental health or behavioral health services. If it lists a note next to the number that it is a different company, it will be helpful to know that ahead of time.

Employee Assistance Programs (EAP): Some employers offer assistance programs. These are programs in which you may be eligible for several therapy sessions at no cost to you! Contact your HR department to find out if this is available and who is in-network. The EAP will have to issue an authorization before your first appointment.

Private Pay Rates (out-of-pocket): Private Pay (also called self-pay)simply means you are paying out of pocket and not using insurance.  Contact our office to find out the self-pay rate for the therapist you want to meet with. According to Fair Health Consumer the average cost for counseling in Jackson TN is $149 and we work hard to keep our costs more affordable for you.

Payment Methods: We accept cash, personal checks, and most major credit and debit cards. Online payments can be made as well!

What to Expect

What to expect when you submit an online request for an appointment: You can see the schedule for each therapist on our Appointments page and there is no portal to log into! This is the easiest way to schedule an appointment. The appointment will be reviewed during business hours and once confirmed, you will receive a confirmation email. If there is a conflict or we have questions, our office will reach out to you. You can always call or text us to follow up on appointment you've requested. 

What to expect when you call our office: We know the first steps can be scary sometimes and we're here to help. We are happy to answer any questions you might have before you decide to schedule and to help you pick a therapist if you're not sure who to meet with. If you decide that you want to schedule an appointment, we will gather a little bit of information to get you on our schedule. We strive to make it quick without rushing you, but we want to make it easy and respect your time.

What to expect when you make an appointment: Our appointment system sends out an email reminder about your appointment. At your first appointment you can sign for our system to send you a text reminder too (the FCC requires we have a signature for that).

What to expect at the first appointment: The first appointment is about learning about your story and you connecting with your therapist. You can ask any questions you want of the therapist. Appointments are scheduled for 40-55 minutes depending of what all you need to talk about. In most cases the appointments are 55 minutes.

How to make an appointment

How to make appointment: You can make an appointment for the Appointments page and there is no portal to log into! You can also call or text us at 731-215-0502 and you can email us at lifeworks@lifeworksresources.com.

Our Office Assistant works M,W,F from 8:45am - 4:15pm and T,TH from 8:45am - 5:15pm.

When do your therapist see clients? Evenings? Weekend?

Each therapist has their own availability. We try to make sure some evening appointments are available and sometimes we may have a therapist that works weekends. You see each of their schedules on the Appointments page.

How long are sessions?

Sessions are scheduled for 40 minutes but in most cases will last for 55 minutes. We do this to meet minimum insurance requirements and to give some flexibility if people need more or less time.

Call 731-215-0502

Office Location: Neely House
575 South Royal Street, Suite 24
Jackson TN 38301