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Frequently Asked Questions

Suicidal Thoughts

If you are experiencing suicidal thoughts or need immediate, urgent care, please dial 9-8-8 or the West Tennessee Mobile Crisis Line at 1-800-372-0693

Insurance

Our licensed therapists accept most major insurance plans, TNCare, and employee assistance programs (EAPs), with competitive private pay rates. Pre-licensed therapists may accept some insurance and offer a reduced rate while working toward licensure. More details about our therapists can be found on the Our Staff and Appointments pages.

Health Insurance: Most plans cover mental health counseling with similar out-of-pocket costs as a Primary Care visit. Insurance requires a diagnosis from the therapist to cover services, just like a doctor’s visit. Check your insurance card for copay details. If your card lists a separate number for mental health services, be aware it may be a different provider.

Employee Assistance Programs (EAP): Some employers offer free therapy sessions through EAPs. Contact your HR department to confirm eligibility and network providers. EAP authorization is required before your first session.

Rates/Fees

Private Pay Rates: Private pay means paying out-of-pocket instead of using insurance. Contact us for the self-pay rate for your therapist. The average counseling cost in Jackson, TN is $149, but we strive to keep our rates affordable.

Payment Methods: We accept cash, checks, most major credit/debit cards, and online payments.

Current Rates:

  • Counseling: $125 per session
  • Medication Management: $170 per session (two billing codes)

You are responsible for any copays, deductibles, or charges not covered by insurance, including claim denials.

What is the process for rescheduling an appointment?

To reschedule, simply contact our office to change your appointment. You can call, text, or email to reschedule.

If you cancel via phone or text and plan to reschedule online, please note that we may follow up with you to ensure the new appointment is scheduled, as some clients may forget or get distracted.

What to Expect for Your First Visit:

Your first session is about your therapist getting to know your story and you building rapport with your therapist. You can ask any questions you have. Sessions are typically 40-55 minutes.

Online Appointment Request:

You can view therapists’ schedules and submit a request on our Appointments page—no portal needed! We’ll review your request during business hours and send a confirmation email. If there are any issues, we’ll reach out. Feel free to call or text for follow-up.

Calling Our Office:

We understand the first step can be intimidating. We’re here to answer your questions and help you choose a therapist. Once you’re ready, we’ll gather a few details and get you scheduled quickly and efficiently.

Appointment Reminders:

Our system sends an email reminder about your appointment. At your first visit, you can sign up to receive a text reminder as well (FCC requires a signature for this).